Refund policy

Our Guarantee:
We stand behind the quality of our products and are committed to delivering items that meet your expectations. Each product is carefully crafted to order, ensuring it is uniquely tailored just for you.

Return Policy:
Due to the custom-made nature of our products, we cannot accept returns or exchanges for reasons of personal preference or changes of mind. However, your satisfaction is our priority, and we are happy to assist in resolving any issues related to the quality of your item.

We gladly accept returns or replacements in the following cases:

• Your product arrives damaged or defective.
• There is a manufacturing error (e.g., incorrect size, color, or design).

How to Request a Return or Replacement:

1. Contact Us: Please email us at shilohcreekhome@gmail.com within 7 days of receiving your order.
2. Provide Proof: Include photos of the issue (e.g., damaged product or incorrect design).
3. Resolution Options: Based on the issue, we will provide a replacement, refund, or store credit.

Exceptions:

• We cannot accept returns or provide replacements for mistakes made during ordering (e.g., incorrect personalization input by the customer). Please double-check all customization details before submitting your order.
• General wear and tear, as well as issues occurring after delivery, are not covered.

Thank you for your understanding and support of our made-to-order products. If you have any questions, don’t hesitate to reach out to us—we’re here to help!