Shipping policy
Order Processing & Production Times
Each of our products is made to order to ensure the highest quality and uniqueness. Please allow 2-5 business days for the production of your item(s). Once your order is ready, it will be shipped promptly.
Shipping Times
Shipping typically takes an additional 2-5 business days within the United States, depending on your location. Please note that delivery times may vary slightly due to factors outside our control, such as weather or carrier delays.
Estimated Delivery Timeline
- Production: 2-5 business days
- Shipping: 2-5 business days
- Total Delivery Time: 4-10 business days from the date of purchase
Shipping Rates
Shipping costs will be calculated at checkout based on your location and the size of your order. We charge a flat fee of $6.95 on all orders with Free Shipping for orders over $100. This way, you always know what to expect at checkout!
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details to monitor your package’s journey.
Delivery Issues
- Lost or Delayed Shipments: If your package does not arrive within the estimated timeframe, please contact us at shilohcreekhome@gmail.com for assistance.
- Incorrect Addresses: We are not responsible for delays or failed deliveries due to incorrect or incomplete shipping addresses provided at checkout. Please double-check your address before placing your order.
International Shipping
At this time, we primarily ship within the United States.
Additional Notes
During peak seasons or holidays, production and shipping times may be slightly extended. We appreciate your patience and understanding as we work to deliver your custom order!
If you have any questions or concerns about shipping, feel free to reach out to us at shilohcreekhome@gmail.com. We’re happy to assist!